Sprue Brothers is MOVING! Bigger! Better!

General Discussion General Modeling Discussion
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http://store.spruebrothers.com/articles/NewFacilityAnnouncement.htm

Sprue Brothers Models LLC is on the Move

Local Company Expands to Accommodate Growing Consumer Demand

LIBERTY, MO, March 25, 2011 - Due to an increasing customer base and product offerings, local company, Sprue Brothers Models LLC, has outgrown its existing facility. The new facility remains in Liberty, but will be located at 620 Haines Drive. Walk-in customers will now be able to place and pick up orders at the new retail kiosk in person, furthering the excellent service Sprue Brothers is known for.

Owner, Gordon Kwan, has been anticipating this move for some time. The model retailer has seen regular growth since he started his business as an eBay venture in 1999. Sprue Brothers incorporated in 2004 and has grown quickly since. Gordon is excited that his new facility will accommodate the necessary space for more new products and additional staff.

The newly constructed warehouse has a base floor plan of 15,000 square feet and can be expanded to 30,000 square feet. Housing new inventory for their updated product lines will be no problem in the new location.

Construction of the facility’s interior has already begun and Gordon expects to begin moving the bulk storage items over immediately. The transition will require a very short interruption (approximately two business days) in product order processing while the staff, equipment and remaining inventory is transferred to the new location. This final step of the move is expected to occur in June. Specific dates will be posted to the Sprue Brothers website.

Sprue Brothers stocks over 75,000 items geared towards plastic scale military modelers. Sprue Brothers customers have the ability to view product inventory levels in real time. This provides assurance that when they purchase an item it is truly available and will ship in one business day or less.

Contact sales@spruebrothers.com for more information. To order online, go to http://spruebrothers.com. Spue Brothers is also on Facebook, and you can find them at www.facebook.com/spruebrothers where you can be included in up-to-date conversations about modeling supplies.

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Must say that I’ve had nothing but great transactions with these guys. They ship super fast and their prices seem reasonable. I wish them continued success. [Y]

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Good for them!

I only started ordering through Sprue Bros. in the last few months and have been very impressed. They tell you exactly what is in inventory and what is not, they ship immediately (receive my orders here in WA in about 2 business days!), super-easy payment through PayPal, S&H cost is very reasonable compared to other vendors. (They have even refunded a portion of calculated shipping charges a few times - when the actual postage came out to be less I suppose).

From now on they are the first place I look to see if they have the items I need. It is a great thing when a company can grow and be successful by simply taking care of people with good, old-fashioned customer service.

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I have checked out their site several times but have never ordered anything from them because of being kind of wiery about them all. But after reading what you guys have said about them i think i might give em a shot.

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I love ordering from Spruebrothers. Living in Nebraska, I can place an order in the morning and it will be at my door the next day in almost every case. They are my first choice when it comes to online shopping. Glad to see they are prospering.

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I ordered once from them recently and was very impressed. They’ve got my business.

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They have been getting all my orders .great place to buy from first class company.

Ron

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We now break away from this commercial to return to our regularly scheduled postings…

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it is what it is …

Ron

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What’s most interesting to those of us in the biz about this…he continues to grow in a down economic market that has been negatively affecting other players in this realm. Who says the hobby is dead…its just moving to bigger and better digs.

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I actually have ordered form Sprue Bros quite a bit lately, and have been even more satisfied in general w/ my experience than when I order from my two main suppliers: Great Models and Squadron…they get the order out FAST…

Where I feel they fall way short is their search engine…they’s probably get ALL of my biz if their search engine was as good as GM’s—in fairness, Squadron’s sux too…I don’t understand why they can’t do better in this area…I’d buy even more if I could find it…I was also unhappy w/ GM’s until I found out it didn’t like commas between search words…

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Manny is right about the search engines for finding products - seems to be a common weakness among most of the large vendors. But take a look at this site and try to find sometihng. They have got it right:

http://www.scalehobbyist.com/

If only every e-store was able to break a search down into scales, eras, country, manufacturer, materials, etc. like these guys do.

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Congrats to Sprue Bros. for building a success in a time when every business has reason to fear failure.

They have been first rate with my questions and orders, and their search mechanism is OK with me. Takes a little time, but not bad. Squadron, as mentioned, is good on communication and shipping but their search is horrible (doesn’t even remember your last entered parameters). I keep their old flyers so I can search by their stock #'s, which seems to work better than any key word(s). Haven’t ordered from Scale Hobbiest yet, but probably will - their prices are good and their search engine is fantastic!

Back on topic…will continue to be a Sprue customer…they seem to really value my business.

mike

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No Need to worry!! I have ordered from Gordon on multiple times and each and every order has been delivered within 2-3 days, not weeks!! And if for some reason you get shipped a wrong item, a short email will fix the problem. [Y][Y][Y]

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That can be attributed to excellent customer service. The number one thing custom,ores look for today is customer service. There are only 2 types of customers. 1st time customers and repeat customers. The latter is directly related to how you treat the former. Gordon knows how to keep his repeat customers.

Congrats Gordan.

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plastickjunkie: Thanks man good to know. Been looking at a Stryker kit from them and some after market parts.

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[dto:]

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Just had another great experience with these guys. I bought a 1/48 ejection seat sunday afternoon but noticed I made a mistake on the shipping address so I shot em an email telling about it and the order was updated 15 minutes later…on a sunday afternoon! The package was then shipped first thing monday morning. I will be buying from these guys for a long time

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I hope they upgrade their search engine while they are at it…

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SB also has great sales in their “Super Specials” section. Yes, search engine leaves a lot to be desired… Squadron is the worst; you cannot enter the kit # as a search item, making it very hard to comparison shop.