5 day problem. Long story short : finescales’ server is blocking my ip address. Verizon verified trace. Posted from my phone. I have no REASON to believe it is deliberate. Can someone send an email to my gmail acct to help ?
Yes, something funny is going on. I was booted off here on my phone and desktop this morning. I was able to log on again on the desktop, but not my phone yet…[^o)]
Booted off my laptop too… was able to get back on the laptop also, but the phone is still unable to get the log on screen up…
Guys,
We had a change in the website that will neccessitate logging back in. If you are a subscriber, you’ll need to reenter your access code as well. After that everything should be working as per usual. I’m looking into the mobile access issue.
Cheers, Aaron
Stik and Templar,
Try accessing the system from your phones now. I’m told the problem should be fixed.
Cheers, Aaron
Aaron, whats this access code you mentioned. I had to log back in, and that was fine. But i have never had to enter an access code before.
Bish, It’s the subscriber access code. It should be part of your mailing label or something along those lines.
Cheers, Aaron
No joy. My phone still can not get the login screen to appear.
Ok, thanks, i’ll look for it next time i get my mag.
My problem started days ago.The server is not recognizing my IP address. Can’t reach site never mind log in . This is sent from my phone no problem . I have had laptop analyzed, wifi network checked amd a trace route by Verizon poimts to yoir server. What now?
.
I’m forwarding this info to our online department, so hopefully we’ll get the problem sorted soon.
Cheers, Aaron
Still no luck for me trying to log into the site with my phone. My Laptop and Desktop are fine. But whatever revamp was done yesterday killed my mobile access.
Stik, I have the exact opposite problem in that I am posting from my phone and no laptop connection. It’s been about a week for me. Indications point to FS but just a small fish in a big pond, subscription not-withstanding. I can’t ( or won’t ) keep posting on phone but will give a day or two for some kind of reach out.
.
Templar, I just sent you a PM.
Cheers, Aaron
Stik,
What does the screen show when you try to log-in from your phone? The issue appears to be relatively isolated, so the online team is having trouble running down the cause. Most everything that was done yesterday is the same as it was before that, it is the authentification system that has changed. That was what prompted the need for everyone — including me — to have to log back in.
Cheers, Aaron
Aaron, on the issue of signing back in, the system is not keeping me logged in, now i have to sign up every time i come on.
Bish,
Obviously it’s not supposed to work that way. I check your account and there’s nothing I see that has changed. Let me see what we can do.
Cheers, Aaron
the login links at the top and bottom of any page are dead. I tap on them and nothing happens. I am using an iphone and their browser on both wifi nets and non wifi internet. Same results, no response when I tap either icon.
Seems to be an odd problem. I can log in on both mobile and desktop however like Bish it will not keep me logged in to either once the browser session is closed.