Lucky model have this trick, where they state that a product is “available” . When lucky model say it is available that doesnt mean that it is in stock, it means that you can order and PAY for the product and then they order on from their supplier in their routine ordering resupply process. This means that you can order and pay for something that may take 3 months, for them to order in and ship to you.My advice is to stay away from luckymodel and try and shop with an honest local supplier.[8o|]
This is well known - almost every discussion here on FSM (and many other forums) discussing buying from LM mentions this.
Their own policies page (http://www.luckymodel.com/scale.aspx?action=doc&doc_no=NL070430-0255) states:
It’s a bit of a stretch to call them dishonest.
Their policy about “available” is stated on their site. It’s not their fault you didn’t read it. They are not dishonest.
First time I ordered from them, I didn’t get the concept. I read through the policies and learned the difference. I’ve ordereda bunch of stuff since that no one else seems to carry and have ben very hapPPY? Prices are excellentand a lot of accessories have free shipping, even if you order several at once. AVAILABLE may also mean a manufacturer still lists the item in their catalog but is not currently on their own shelves.
There are several sites that do this. I didn’t know either, but I asked about ordering from them and learned this wry thing here on this page just weeks ago.
Hey, just had a good experience with LuckyModel. I ordered a kit that I swear said “In stock”. Well, I paid, logged out, and a day later logged back in to check my order, It said the kit was “available”. So I emailed them, asked them to cancel my item listed as Available, and within hours they replied and cancelled the item and refunded my paypal account. No biggie…
Nathan, if you need to contact them regarding an order, it’s often easier to do so using the internal messaging system (with the odd title “My Request”) than it is with email. Email may go astray, sometimes due to spam filtering or some other reason. Log into your account and you will see this option on the menu bar.
Thanks for the heads up Phil. I just happened to try good ole email and it worked out. However I’ve found the im messaging to be the only way to go for Eduard customer support.
Great Models used to do this before they started the “In Stock and On Hand” category because of complaints.
Natan, I had a terrible experiene a while back with Eduard’s customer service. Did you email the help desk or just which email address did you use. I’d like to know in case of future use,
Scale Hobbyist has the same method but they get your items within 3-4 days and it all ships together with what was originally in stock.
Plasticjunkie- Go to the homepage, click the support tab, then under the Eduard helpdesk link, click submit ticket.
Thanks T
Hey Ozmoddler,
To be fair, most online hobby shops have a distinction between “in stock” and “available”/“backordered” etc.
I’ve used LuckyModel heaps of times, including stuff that was “available” but have always been happy with their service and prices, as well as their range. Much more than any brick and mortar LHS.
If you’ve got a stash built up, that 3 months will fly by, and then, when you’ve forgotten you even placed the order, it’ll show up and be a nice surprise.
Regards,
If I went to a petrol station where the petrol is available ,after I paid for the petrol, I would assume that I would drive away with a full tank of petrol, not a"maybe we can order you in some petrol in 3 months". It is rubbish to define “available” as we will order it some time in the future!!!
I am sorry I didnt read their policy, its probably my fault that they are dishonest, misleading, misrepresentating their stocks that are “Available” = we will reorder some time in the next 3 months when we get a chance, very bad stock management, and customer service.
I am not suffering from any form of demetia, the 3 months will not fly by and I will not be surprised when the model arrives, though maybe for you it could be a surprise??
Well you must be having better luck with unlucky model than me!
Look it isn’t our fault you, like a lot of people these days, want to blame your mistakes on someone else instead of taking responsibility. Their policy isn’t that complicated to understand and it is in no way misleading when they explain it on their site. It would occur to most people operating with some level of deeper thought that there may be a difference between “available” and “in stock” when they see the two on a site. The same thing happens a lot in the furniture business. You go in a store and see a couch you like and find out its back ordered because so many people want it the manufacturer couldn’t produce enough, so you have to wait for the store to get more in stock. It’s not that big a deal. If you don’t want to wait there is nothing wrong with that. I guarantee you can find it some place else. But I guess it’s easier to create an account on a forum and begin bashing them. I don’t know what you expect to accomplish by doing so. Great way to start your membership here too by coming and attacking members who are trying to help you.
Really? Because you have forgotten how to spell.
Professordeath hit the nail on the head.
I’ll look forward to avoiding all future posts by you in the future.
Regards,
Yeah, no one shops with them, either. [*-)]