Ozmodeler,I agree with you that it is a crappy policy,but if it is in their instructions,then we have been warned.
Maybe but it’s obviously caught out more than one person. it’s probably good for them to be able to reduce the stock overhead, but if it’s putting customers off and giving them bad reputation on modelling forums then something should be changed. it’s not like it’d be that hard.
So an end to this saga, model ordered and paid for 09 / 02 / 2012. To this day 03 / 04 / 2013, nothing has been even dispatched. NEVER AGAIN.
…again…if it was not listed as “in stock”, you can email them, and they will cancel the order and you will get a paypal refund (if you paid with Paypal). I’ve got good quick responses with these issues in the past.
Please, just cancel your order if you are so dissatisfied. I have ordered with them many times and had 1 problem, which they handled properly. With the available thing, I had asked them when the expected ship date was, they replied in another 2-3 months, and if I didn’t want to wait, simply cancel. While I can certainly see why they need to make the ‘available/in stock’ thing more ‘in-your-face’, I respectfully disagree with you regarding them being dishonest
The simplest solution for you is to cancel your order. You’ll get your money back real quick - no hassle, not worth getting yourself all worked up. Good luck.
Yes, a much larger pool of buyers had satisfactory experience with Lucky Model.
You can shop with Sprue Brothers who lists only the items in stock. I do many times. You can also limited your model shopping to the LHS. You take the model home right the way.
I also shopped with Lucky Model, Roll Models etc. who can get items that I do not find elsewhere, but takes longer to ship. They provide a needed service to modelers and have stand the test of time. But very different business strategy than Sprue Brothers.
BTW, Lucky Model sends out email the customer if the ordered item does not come in time. If you did not get them, could that be the wrong email address? Did you receive any form of communication from them? Did you send message to inquire about your order? If you did, did they fail to respond?
Sorry but in business (and when you take my money it’s called business) you don’t get to make up your own definitions of common terms.
It’s like contracting with someone to mow your lawn, if they don’t cut the grass and tell you it’s because YOU didn’t understand their special definition of the word “mow” then it’s your fault.
That said, they aren’t necessarily being dishonest, they are just being conveniently vague. They will refund your money promptly and in the end you will get precisely what you paid for.
I’ve had two experiences with them, one was very good which is the minimum standard for business, the other was their confusing and ambiguous use of terms with their own unique made up definitions such as “available” and “reserved”.
Why dig up a thread that’s nearly 4 years old? The event is looking my over.
As much as I dislike thread resurrection, I didnt post the first time around, so I’ll do so now. I will never say a bad word about Lucky Model after I bought the Revell 1/32 He111 off them. Wafer seals on the box were intact, so definately RoG screwup (missing sprues- a lot of missing sprues) Lucky Model cracked open another kit and sent me the missing parts. That is service.
You’re just lucky they had another ‘in stock’…lol…