Zvezda Customer Service Excellence!

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1

I just wanted to provide a shout out to Zvezda and their Graz, Austria Customer Service section on their quick response and quick fulfillment of a missing part!

I have Zvezda kit number 7214, Ka-27 Helix A, and lost part 4C (left cockpit door/window), and e-mailed the Zvezda sales & marketing (contact info below). Lirije Zogaj quickly replied to my initial e-mail (25 October) on 27 October. After e-mailing my address, I received my replacement part (actually, the entire three-piece sprue) yesterday, 18 November. I have already sent a thank you e-mail to them. Just wanted to give credit where credit is due!

Paul

Zvezda Contact:

Lirije Zogaj

–

ZVEZDA sales & marketing
c/o Hobby Pro Marketing GmbH
Am Leonhardbach 7
8010 Graz / Austria
Tel : +43 316 323400
Fax : +43 316 323119

2

Good to know they back up their products; I’ve got a couple of Zvezda aircraft in the pile. Thanks for posting the contact info!

3

I haven’t bought any Zvezda kits yet, but service like that makes them more a likely proposition in the future. Thanks for sharing the good news, and well done, Zvezda!

4

What is the actual e-mail address?