Roden - Spare parts - Customer support

General Discussion
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Hey Y’all,

I’m new to the modeling forums, but here I am.

I’m looking for some tips, experience to be shared, opinions, even hope to be frank.

The background: i purchased a Kraz-255B, an awesome looking kit ofRoden. The kit arrived, but sadly the way they packed the sprues, quite a lot of parts suffered from damage, becoming bent or damaged. The worst thing is, the chassis is bent significantly.

I contacted Roden’s email (roden@roden.eu), detailing the damages. They initially replied quite fast, asking for my address, in order to send me the replacement sprues by post. I sent them my address info and then.. waited a bit, then waited a bit more.
The asking for and providing of address info emails were exchanged on the 9th of March, so coming up on 2 months now slowly.

I sent them a 2 emails since, trying to ask for an update on whether the package is posted or what the status on the whole thing is, but i received no answer at all.

I also heard no news from any package from the local/national postal service or other delivery providers.

For additional info:

  • I’m based in Hungary, so with Ukraine (where Roden is based afaik) being a neighbouring country, i thought the package would reach me sooner.
  • I talked with Yulia Kravchenko, but i’ve seen others talk with other employees or reps of Roden

Any suggestion would be appriactiated.

Thanks

2 Likes
2

With the war going on between Russia and Ukraine they might be having some problems. I know that it seems like every other day we see something on the news about more attacks and different cities being hit, including Kyiv.
You might be able to get ahold of them through Facebook though. They just had an update 5 days ago, but they didn’t have one before that since back in December. It’s worth a try. I hope this helps.