Last Wednesday, I called Tamiya customer service in California, about a missing part in a kit I had just purchased. Today, Saturday, I received the part at no charge, here in Colorado! Three day service deserves to be applauded!
Their customer phone number is 1-800-TAM-IYAA.
Give them your business, they deserve it!
Nice to hear a positive comment about a manufacturer; Thanks for posting it.
Tamiya’s customer support has been awesome. They sent me two missing/lost parts for free. I can’t say other manufacturers were as helpful as Tamiya.
Yep, Tamiya is pretty good to us unlike Academy or Trumpeter.
Always nice to hear about good service.
3 days is really something, Chuck.
I also enjoy reading good customer service stories.
I have had similar service from them, although not quite so rapid. And I live less than an hour’s drive away from them 
But certainly no complaints about their customer service. Top shelf always!