I bought a Revolution HP-CR a couple of months ago. I had a question about the nozzle cap and I sent to unanswered emails to Iwata USA support from the insert that came with the airbrush. Has anyone had this same silence from Iwata? Frustrating and a bit disappointing from all the good reviews they have.
Bob C
Boston
You can call them at 503-253-7308, Mon-Fri 9 am-4 pm PST
You can also DM me, I’d be happy to try and answer your question.
I have that #, Thanks. The bigger question is why don’t they respond to their email? Their on the west coast, I’m on the east coast and email is the most convenient. I don’t have to hang on a phone tree waiting to talk to a ‘real’ person. Even a robo reply saying they got it would be nice. I can get this kind of service from one of those ‘cheap’ airbrushes from Temu!
There could be a multitude of reasons why they haven’t responded (vacation, etc.). Even though their global headquarters is out of Portland, they’re not a big company by any means.
Just checking - are you using iwata.support@iwata-medea.com?
Yes. Exactly as written on their package insert. One in early May and a second first week of June. I take it you have some connection with the company. I plan on calling the west coast the moment I have a free hour Pacific time.
Bob C
Boston- Which has been taken over by hordes of Scots. Friendly, but very thirsty!
I used to be an airbrush demonstrator for them and part of TAG Team Hobbies for 20+ years. I know many of the folks in Portland, but have been out of the game for 2 years now.
I hope you get your questions resolved.
Sounds like a lot of skill and experience there! Wish I could claim one tenth. Hope you are ‘out of the game’ by choice and your still living the dream.
Thanks for the info.
Bob C
Boston
Thanks Bob. It was a wild ride and I was extremely fortunate to meet so many people in the hobby and entertainment industries that I can call friends. Now I’m just a regular fan boy ‘living the dream’; building models and going to shows! 