Anyone know how to contact Italeri customer service? I just recieve their Chaffee 1/35th and found 2 turrets and no upper hull. For those of you who notice, my emblem should be a black cat with the number 13 tattooed on it running under a ladder.[:(!]
Go to www.testors.com They have the best replacement policy. All you need is the kit number and part number (or whole sprue in your case).
Thanks Rob. Italeri’s site doesn’t have much in the way of contact info
Go here http://www.italeri.com/Default.htm
Scroll down and click on email hotlink. Send them your issue with kit # and part #. They are actually pretty quick in getting you replacement parts.
That’s were I went, but ended up having to call Testors after a month
John
helicopters don’t fly, they beat the air into submission
I initially e-mailed Italeri yesterday before I read Rob’s post. They e-mailed me this morning telling me I needed to use Testors, since I was in the US. I called Testors this morning , left a message at 11am and the y called me back at 4 and took my order. Said it will be sent right out. Excellent service (and a relief from the fact that I have been on the other end of customer service this month)
I’ve used Testors customer service for Italeria kit issues Jason. Can’t beat their service super people, had my replacement part in less then a week.
Semper Fi, mike