Getting replacement parts from Trumpeter models.

Modeling Subjects Aircraft
1

Have any of you guys had problems with getting replacement parts from Trumpeter models.

I have been chasing them for a replacement part now for at least five months and as far I am concern their customer service support is terrible, even to the point that they ignor repeated requests from my local hobby store.

I would be interested to hear what experiances any of you may have had to date with Trumpeter models.

Kind regards,

Beau.

2

i’m sure you tried the trumpeter website. a lot of chinese pln ships not seen in the us. anyway i couldn’t find contact information on the page. has stevens international been any help?

3

MMD / Squadron is also a US importer of Trumpeter now. Try giving them a call and see if they can help.

Edit: Sorry, just noticed your in Germany, try calling their German / EU importer.

4

I had a problem several years ago with the booms on a 1/32 P-38 broken. I contacted the US distributor Stevens International. After bugging them several times I got 1/2 of the booms. I never did get a replacement for the other half. I finally gave up.

Chinese companies are not known for their customer service.

Bill

5

Try: Stevens International

Attn: Consumer Department

email: lauracarney@stevenshobby.com

I asked for and received replacement parts for a Trumpter ship kit very quickly and for only the cost of shipping.

Hope this information helps,

Mike

6

Thanks to all of you for your replys and helpful advise.

It really is a shame that a new player like Trumpeter can’t get their act together when it comes to customer service.

I can’t see how it will win them any friends in the long term.

Beau.