I can’t believe this. 1st I order replacement parts for an F-18d it took 6 months to even hear something. Now I try and order 3 really small peices from the “S” sprue for my A-4M and “well sorry we don’t have kit in”. Nor do they have “any” of their other A-4M’s. And to add insult to injury they talk to you like you’re some kind of Jack [#dots]. To say that I am thru with them would be silly seeing how they don’t sell direct. But what a joke!!!
Sorry had to vent.
Someone needs to read the announcement section post on four letter words !
No disrespect intended, but what 4 letter words would you be referring to…
these? [#dots] or sucks
The one as mentioned in this post /forums/700474/ShowPost.aspx
Aha[:I]! Say no more. A thousand pardens[bow]
Im sorry to hear about that…those things can get really frustrating
Well now I know of a model company I will not do business with thats for sure!
Sorry your having a rough time.
Air Master
Sorry to hear of your trouble, try addressing your complaint to the companies other departments. If customer services are no good write to the companies human resources dept and their accounts dept. I bet you’ll get a better response then…[;)]
[:D]Thats not a R**T thats his opinion on said company and everone is intitled to there own opinion. Like me i wont buy another revell/monogram. But once a model company stops production of a kit its vary hard to get parts for it, sorry to hear about your said issue with Dragon.
Goondman: Your post highlights the importance of Customer Service, which is something that most companies these days have decided to “downsize”. Your points are valid and model companies will take notice of the collective Customer base if it is loud enough. Customer Service = P.R. for the company. I keep reading about the stellar service from Accurrate Miniatures and Squadron, and I would wager that this helps increase their business.
As one of the members mentioned, definately write a strong, but professional, letteror e-mail to Dragon USA.
Most of these type of departments should be renamed " customer dis-service " [:(]
Hasegawa has been good to me. I ordered a fuse for like a 4 year old kit that is not distributed in the US anymore, but Hasegawa got the fuse to me in two to three weeks with a 10 dollar charge! 
I also do a lot of business with an RC company called Hitec RCD. My 200 dollar transmitter got shorted and they replaced it free of charge! their customer service is praise around the world. One guy even sent in a couple stripped servos due to his fault and they fixed it for free.
I wish you good luck on your quest to find the replacement parts and a better company 
Although I’ve never delt with Dragon, I have had this trouble with Revell. Their AH-1G Cobra kit, as well as one of their new 50th reissue kits. My cobra was missing the canopy, and the reissue kit was missing all the ‘glass’ parts. I emailed them about it and was told the kits were no longer in production, and parts were not available. Funny, cause I can still buy the cobra from my LHS, squadron, and everywhere else. and the reissue kits have to still be in production, CAUSE THEY JUST GOT REISSUED!!!
On the flipside, I have only the best to say about Squadron. I have had a couple orders from them that were missing some things [I ordered TWO minigun sets and only got ONE] and they overnighted the second set to me. And I ordered a HH-43B Huskie [actually I got two] and it was missing over half the parts. They sent me each and every missing part within a couple days. By far the best Customer Service I have dealt with.
Sorry to hear about your problems with Dragon.
I’d write a professional, polite letter detailing all of your grievances (include all dates, info, part numbers) and address the thing to the CEO of the company - stating (in no uncertain terms) how disappointed you are with the customer service standards that HIS employees display.
Remember, you catch more flies with honey than you do with vinegar.
Works for me -
I realize this can be frustrating, but I think the rule of the day is corresponding with persistance and politeness. Get a name of someone on the other end and keep your correspondance going. Whatever customer-service sense they have left will see that they have a dedicated customer on the other end, and will try to help you out…if nothing else than to get you out of their hair!
On the other hand, you may have better luck with the company that retailed your kit. I know from past experience that SprueBrothers.com is very good at this. I received a kit with a broken canopy from them, and emailed Gordon, the owner/operator, on how I could get contact information from the manufacturer. He replied back to hold on a couple weeks, and he’d take care of it. Sure enough, a few weeks later, there was a small box at my door from Mr. Kwan with a brand-new canopy inside. He took care of getting a new one and saved me the time and effort of getting a runaround from Heller! [tup]
[#ditto]
I just received an order from Squadron, where they made an error and sent me a wrong part. It was an honest mistake, mixing up similar part numbers. The one I received was actually more expensive than the one I ordered. They jotted my order info down and said a replacement will be sent immediately. I offered to send back the more expensive, incorrect part and they said “keep it, yu may find a use for it down the road”.
Squadron Customer Service has always been very good in my experience.
I think I’ll follow all of your advice and send letter.
Thanks
Kurt