saga of the missing parts -part deux

this is what i e-mailed to Stevens Int–

Dear Ms. Carney
I am e-mailing you again in the hope for an up-date or the status of my missing parts, ‘sprue N’ trumpeter kit #00902- 1/16 T-34/85 Factory No.183-- I remain patient,but would like some kind of time frame if possible- I understand the parts may have to come from China unless you have a kit there. I also repeat my offer to pay for these parts if it necessary .My friends and co-modelers at www.finescale.com where I often post have advised me that a few ‘reminder emails’ tempered with a little patience and these glitches usually work out fine. I hope that will be the case. Thank you again for your time.

this was my responce

At present the Trumpeter parts you are requesting are not in stock. We
order
the parts from the Trumpeter company in China, We have no control on the
time frame to which they will ship the parts to us.We will keep your
request
on file and will advise you of the cost when they arrive.

Sincerely
Stevens International
2/16/06
if that was the best i could do where i work, i wouldn’t have a job![V]-- i am a ‘slow burner’, but my pilot light has been lit-- they are the U.S.A. importer but have no control?-- bull[censored]-- in my opinion they should open an ‘in stock’ kit and send me ‘sprue N’- the rest of the parts could be used by other customers who may be missing parts also----[censored][censored][censored]–damn-- what do you guys think now?— treadwell–p.s.-- i’ll bet all you guys a cup 'o coffee i end up buying a whole new kit!

About the same response I got when I needed parts. I did get them w/in about 6 weeks though.

You should have titled this part DUH!!! I wonder if there is a supervisor or a manager you could speak to, or, the president of the company? Keep us up to date…

Any company that is willing to treat its customers like that doesn’t need your support. My advice is keep bugging them, but don’t buy extra parts or a whole new kit. You’ve already paid for the parts, even if you don’t have them.

send them a nasty e-mail [}:)] !