Hi,
Has anyone dealt with Revell’s Customer service? I started the F/A 18-E and promptly lost the instrument panel I ordered the part on-line from Revell on the 28th of Feb. I got the auto reply saying that parts ordered online took 2 weeks to process. I called Revell but am unable to talk to a person. Does it take a long time to get parts from them?
Rick
i have had great luck with them. i have had parts come in a week after request. I have also had parts take over 2 months to come in. Nonetheless they always came in.
Have patience. They always come thru with your request. If it’s a ROG then it will take longer cuz the parts come from The Fatherland. Revell USA parts come in faster, usually 4-8 weeks.
The gentleman in charge of replacement parts is Al and you can reach him via the main number listed on the Revell site.
Ok, thank you guys. I guess I will start my Hasegawa F/A 18-C while I wait.
Rick
Like the gentlemen above said Revell has great service. I’ve always gotten my replacement parts before I got the email saying they had been shipped.
X3—always found R/M parts support top notch. Might take a couple of more weeks, but if they have them they will show up.
[dto:] If the kit is currently available in their catalog, you will get your part in short order. I always have.
I’ve had to get replacement parts twice. Both time, it took a while, and I didn’t hear from Revell, but the parts came at no charge.
No complaints from me. Just be patient.
Here’s a suggestion, I try to follow.
This is a great opportunity to try scratchbuilding. If you hace the A IP, that probably is useful as an overall pattern.