I placed a big order with them about a few months ago. They took a week and a half to even send the order. I had used them because they take paypal, and didn’t want to wait for paypal to get my money in my account (big mistake there). When it finally got here the nieuport plane was missing it’s stickers, and the contents of the box had been taken out, and put back in (it was a jumbled mess, compared to the spad).
Email correspondence:
I’ll see about getting replacements for you. Please note that we don’t resell previously opened kits, we sell kits exactly as we receive them from Testors.
Thank you for contacting us.
Scale Hobbyist Support
The testors nieuport 1/48 scale model did not come with decals. It looked as though the box had been previously opened, then glued shut again. The parts in the bag were put back in less than neat. I’m willing to forgive the box having been opened, as long as I can actually complete the model, with decals. Can you guys make this right? I just want the decals, not a hassle for a $7 model.
This was a month ago, and I have not heard back from them since. I’d shop somewhere more reliable…
Testors has been contacted about the issue, I’ll follow up with them on Monday.
Thank you for contacting us.
Scale Hobbyist Support
So we’ll see if they give me the run around with testors, or actually take care of the problem. I didn’t order it from testors. They need to just send me my damn stickers already…
I see how you would be upset about this. I want to say that for a few years now that I have ordered way too mush stuff from them. I have only had one issue about one item missing from a shipment, and I emailed them and they had already shipped it and it arrived the next day…they found the issue before I emailed them.
Anyways, I have always had great experiences with them and hope that continues. Maybe your issue is one in thousands…I sure hope so and hope your issue gets resolved quickly.
I used to order from Greatmodels all the time until last year when I placed an order from Spruebrothers. Got my order in about 3 days. Ditto with the second order. I love their sales too and they take Paypal.
You can’t blame the retailer for the shoddy packaging re: the manufacturer. They aren’t opening boxes and messing with the contents. I’ve ordered numerous times from them because on kit prices no one beats them on average.
They got my money and then agreed to send me what I ordered. If they can’t do that right then they need to fix it. I don’t care who’s fault it is. Maybe it was Gods fault… Anyway, if they send me the sticker sheet that should have came with the model I ordered from them, I will gladly sing their praises.
I made this post in the hopes it would help me to get my decals. Sometimes these guys wont lift a finger unless you give them a reason. I was hoping that you guys would want me to get my stickers as well. It seems you don’t. I thought I could just post on here and it would move things along, but fanboys are fanboys. I guess I’ll have to post on all the other modeling forums I can find, to get anything moving along.
I don’t really think you believe ripping a retailer on a forum is going to move thing along. I do hope you get your stuff. Consider contacting the manufacturer. Most have customer service outlets to address these situations. Like I said, you can’t blame the seller for the manufacturer’s mistake. I’m sorry but I don’t care for it when people come to forums and begin ripping businesses; that’s not the way to handle the situation. The fact that this thread is pretty much the bulk of your forum participation also makes things suspect.
OK, but your suggestion of people avoiding them because of an issue that in all likelyhood is not their fault seems detrimental to what you’re trying to achieve.
Okay, bull and bull. I don’t really care what you believe. Ripping on a company is the only way to get them to do anything. Why would you lie and try to make it sound like this is my only post. I don’t have years of posts on here, but I do have plenty, dated before this post. There’s no way you could reasonably say this is the bulk of my posts and not be lying. This makes everything you say suspect.
Maybe you guys are right, and posting on here is not the way to get things done. I found the BBB site, and it looks like I’ll get better results from just filing a complaint through them.
Six of your whole 21 post are in this thread. Facts and all. I’m sorry you want to come on her and post juvenile rants when you should be making a call to their customer service and more importantly to Testors or whoever packaged the model. I’m sorry you bought a junk kit from a junk manufacturer. Good luck with the BBB they have about as much bite as an earthworm. I guarantee the people at scalehobbiyst aren’t scouring the forums looking for rants like yours in the name of customer service. They know mature adults are going to address the issue as such. If you were so concerned with it you wouldn’t have passively emailed. Pick up a phone. I’m sure you probably attacked them like a jerk from the get go; otherwise, you’d probably have a whole new kit now. Who knows. You probably didn’t even wait for a resolution before doing this.
6 out of 21, or maybe now 7 of 21 is still not the bulk. That was an attempt to misinform. I have put my whole correspondence with them. I was never nasty to anyone there. It’s all right there, (if you had actually bothered to read before posting), from when I first complained and their last email, a month later, after I reminded them again. What I’m trying to accomplish with these posts is obvious. But what are you trying to accomplish here? I understand you don’t like me for complaining about your favorite retailer. Duly noted. Anyway, it’s been a month since I first complained, and they hoped I’d just go away. I’m not going to. Can I look forward to another post from you that’s basically about nothing? Well, maybe this, or maybe that? I’m not going to repeat myself anymore either, or justify my actions to fanboys.
I read the entirety of your posts. I just don’t believe it. There are appropriate outlets like I said. If you weren’t to blame for at least some of your difficulties you wouldn’t be on a forum spewing ad hominem.
I hope one of the main purposes of joining this forum wasn’t to post rants about one particular company. I’m sorry this issue of not receiving the decals has taken so long but there’s always more than one way to skin a cat with problems such as this. I’d think that a call to the manufacturer would have resulted in a quick resolution. I think if this situation happened to me, I would have made a phone call or sent an e-mail to the model manufacturer instead of coming onto a web site just to blast the seller.
I can’t explain why one kit would arrive in seemingly pristine condition while another one looks like it was opened up and resealed. Maybe if an item arrives in questionable condition in the future, it would be a good idea to document it with photographs. Who knows…Maybe the seller had to open your box in the past to send ANOTHER customer a set of missing decals. It’s also not uncommon for model manufacturers to goof up. Stick around long enough and you’ll hear about how people received two left wings an no right wing. Or no canopy. It’s truly not that uncommon and it definitely isn’t the seller’s fault.
I hope things get settled for you but flaming a seller over set of missing decals and going to the BBB isn’t going to make them magically appear any faster.
from them. I have only had one issue about one item missing from a shipment, and I emailed them and they had already shipped it and it arrived the next day…they found the issue before I emailed them.