Now That's Customer Service!

General Discussion General Modeling Discussion
1

When I returned from my two weeks long vacation, I found my copy of special edition “How to Paint & Weather Scale Models 2” magazine torn in the middle. When I opened it, there was a hole in the middle. How nice?!?! Either it was torn by one of those machines or it survived the shootings at the Post Office.

I emailed customer service as soon as I did. Believe it or not, they replied within few hours with an apology and a new copy has been mailed. It will arrive within 7-10 days.

Seven days later, I received a new copy unscratched. I am a very happy customer. Now that’s customer service! THANK YOU FineScale Modeler and Kalmbach Publishing Company!!! [Y]

2

That poor mag.[:'(] How diabolical, how evil, how inhumane…sounds like NEWMAN!!!

3

I had a similar thing happen a couple of years ago. I believe I had a replacement copy in less than a week. FSM service is great!

4

The USPS automated mail sorting systems have one draw back…they destroy a lot of mail!

5

And USPS wants us to feel sorry/pay for their are inefficients because USPS can not complete private services.

I glad you were able to reesolve your problem.

cheers

Owen