Sorry to have to post this on the forum, but I’m having no luck with customer service (four tries). I haven’t received an issue since Jan/Feb 2026. Nor do I have any luck reading the magazine online. I’m not even sure what service FSM uses. I think it’s Zinio, but all I find is an option to purchase a subscription, and I believe I’m a paid subscriber through 2028.
Any suggestions who to contact, other than customer service and the editorial email. Will a forum administration please pass this on?
I’ll take your message and forward it to our CS team and see what movement I can get for you. I’m so sorry that your having difficulties with this and will do my best to solve it for you.
Thanks so much, Tim! Didn’t want to have to go all the way to the top, but I wasn’t getting much help with that link. I’d get an automatic reply, but no followup. By the way, could you tell me how to read the online edition. I thought had been reading it in Zinio, but now all I get is a purchase page.
I just went to zinio.com before with no success. Still haven’t heard back from customer service about my print issues. I still much prefer having an actual paper magazine.
BTW, I still haven’t received any response from customer service about my missing issues. I am able to read FSM through Zinio, but I really prefer the print magazine.
virtualight, I have a paid subscription though 2027. Since relocating to Panama two years ago, I have not received a print copy of FSM either. I have been on the phone with customer service and have verbally given them my mail forwarding address, and I have emailed my address to FSM customer service as well. I still haven’t received a magazine. I have had to source FSM magazine from various online retailers to get print copies of the magazine, so I am paying paying for FSM magazine twice, but I do get a magazine to hold in my hands and read. You might want to look into getting the magazine from online retailers. Good luck.
@fotofrank , there was a change at the end of 2025 where Firecrown stopped shipping physical copies of the magazine to subscribers outside of the United States. They said that unreliable delivery was not worth it and anyone with a subscription in another country would only be able to get digital from that point onward.
Not sure when you stopped getting the print copies, but if you want a refund, they will issue one for the remaining subscription length. If you want, I can dig up the phone number (easiest way to get your refund) and email I used.
@virtualight , you didn’t specify, but could this be your issue as well? Are you in another country? Either way, you may want to call as well.
Edit:
Here is the link to the previous thread, it may help you out.
Yay! @Tim_Kidwell came through! I finally got a response from customer service. Apparently when I renewed, it switched to digital only. No back issues, but I’m getting credit for the issues I missed. Unfortunately, I won’t get a print issue until the November/December magazine.