I forgot about this email response, it was a month after(lousy response time) I had asked what if anything did I have to pay for replacement parts that Revell screwed up in the molding process. The guy actually had the nerve to give me this response, that suggested I might be paying for shipping. Shipping!?[8o|] Revell is a million dollar company thus they should be paying for shipping and any other fees. Long story short after this I just gave up trying to get replacement parts.
Dear customer,
Please send us a scanned instruction sheet with the parts circled that you need.
If we will have to charge you a sum for shipping or for the parts will be decided when we handle your request.
But we would inform you then, what you have to pay.
Best regards,
Dept. X
Oh, rest assured it did send it! That’s what I did and is what got me in this mess in the first place! That form you filled out and sent will go straight to Revell USA. Good luck!! (You’ll need it.)
I’m surprised. I’ve ordered missing Revell parts online (didn’t phone) and received them quickly, and at no charge, For parts I lost out of my own carelessness, from an old kit I bought from ebay. I thought that was pretty damned decent of them!
I just ordered parts 1 & 2 of the Revell 1/96 USS Constitution. Revell America responded very quickly and agreed to replace the parts. Their polite response came within 24 hours of my email request.
After reading this entire thread, I am thinking that Revell America, and maybe Revell overall, have revised their replacement parts policy recently to be more consistant with other manufacturers. I have not had the need to contact them, but the last few posts are definitely showing a different attitude by Revell than the posts from a couple years ago showed.
Warshipguy: Isn’t Parts 1 & 2 the Main Hull pieces?
Hmm…I’ve had great service from Revell. If a piece is missing or I lose or break a part, I just order the missing part from online and get it within a week, and I don’t pay shipping, so I’m not sure why you paid the $3 for shipping. In my opinion Revell’s service is great
I had a terrible experience with Eduard. It took them over a month to answer my emails I sent them and when they did, they wanted $30 + shipping for 5 tiny parts!! Is that a joke or what!![:@]
I’m not saying that I had trouble with them in the past. Like I said…I haven’t requested a replacement part from them in at least a year ( that I can remember…it may be even longer). I just sent this last request and got a heck of a response with them naming names of people I’ve never even heard of…and saying that I am banned for life (and other things that the forum moderators WOULD ban me for if I repeated them here). I just thought it was a little uncalled for considering that I needed ONE decal sheet in a whole YEAR’s time. I guess I should have gone through Revell USA rather than the German site. Maybe they thought I was trying to short them a quarter for the cost of the decal sheet? Lord knows how they’re hurting so bad for money right now.
Good eye! Yes, parts 1 and 2 are the main hull pieces. I recently bought an old (1960’s) version of the Constitution for spare parts. It cost $9.00 on ebay. The kit is complete with the exception of the hull halves. So, given the comments on this thread, I contacted Revell of America via email to see if there would be any difficulty in replacing the parts.
I was completely above-board with them. I explained the situation fully, except for any mention of this thread. I also informed them that I could not assert that the pieces were missing as a result of any problem with Revell. In fact, I offered to pay for the parts.
They responded by informing me that , although their parts replacement policy only allowed parts to be replaced in recently purchased kits from dealers, they would be happy to replace these pieces for me. They also informed me that the parts had already been shipped. I will let everyone know when I receive them.
LOL, I have a feeling that sometime in the last year or so, someone high up in Revell Monogram’s Executive Suite saw this thread and decided this was the wrong type of publicity for a company like this. Or someone lower in the ranks pointed this thread out to someone higher up! Either way, they seem to have had a change of heart from their previous stance. Which is good news for all of the modelers who have legitimate complaints.
Model companies need to be responsive to the needs of the customers. Given the nature of our hobby, parts can be easily damaged or lost; those companies that offer a liberal parts replacement policy need to be appreciated!
That is one reason that I like Model Expo. They advertise that they will replace any part from a kit as long as it was purchased from them. That guarantee is for the life of the kit. Iron Shipwright also offers that guarantee. To me, this is the bedrock standard that all companies should adhere to.
[dto:] I’d like to mention Squadron. Customer Service Manager Jeff Melton is a fine gentleman that will make you glad you used Squadron for your hobby needs.
