I went to start a kit of theirs today and found I had a part missing. The kit was purchased a online a long time ago. I cant seem to find any way on Hasegawa online to request a replacement part. Does anybody know a way to contact them to get a replacement? The kit is their 1/32 F-5E.
Hasegawa is imported into the US by Dragon Models:
Dragon Models USA, Inc.
1315 John Reed Court
City of Industry, CA 91745
Call: (626) 968-0322
FAX: (626) 968-0234
sales@dragonmodelsusa.com
Good luck!!
I have had pretty good luck getting replacement parts from them. It takes a little while to get them from Japan, but they have come through two out of three times and the prices for the parts was not bad at all. [tup]
Stik
As of 2010 Hasegawa dropped Dragon as a distributor and switched to Hobbico. I got a bunch of parts for a couple of kits and they just charged me for the shipping because it was several trees. I think I contacted them here:
LOL… The previous poster did a drive-by on a 5 year old thread. I think Stik would have sorted it out by now. Dragon would have been appropriate at the time.
Great catch Phil! Another long dead resurrected thread! I’m going to make it a habit to look at the starting post from now on.
Still, it may help someone looking for contact info now. [;)]
Dead or not, worked for me. Sent email on Oct 28 using www.hasegawausa.com/techsupport.html. Answered in 24, problem resolved today. Thanks
Good to hear. It’s still Hobbico as you have to link to their email address.
Thanks for the late replies guys. I went thru Marco Polo after getting this info way back when, and about 9 months or so later, I got the part that I needed. I forgot that I had even posted this back then until it rose from the grave… Well with Halloween so close, I guess that is appropriate 
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Does anyone know what the current customer support email is? I tried both links mentioned in this thread but they are both dead…
Can’t seem to access there site? I need a copy of a Hasegawa Waterline series 1/700 scale aircraft Carrier AKAGI THREE Flight Deck Instructions, I got the the kit in 2010 and when I opened the box, NO INSTRUCTIONS!!
They must have a Facebook group?
Thanks
Maybe the instructions are availabile on the Scalemates site?
This one?
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