Great Models!!!!!!!!!! TREACHERY update 06-24-10

PANZERJAGER · June 10, 2010, 10:48am

Every time I try to order product from GM they manage to screw it up!

Anybody else???

Just emptied my credit card last weekend so I made this order with PayPal.

…

	… View Contact
	foerstertm@yahoo.com

[![GreatModels Webstore](https://www.greatmodels.com/images/smlogo.gif)](http://www.greatmodels.com/%7Esmartcart) 8385 S. Allen ST. #140 Sandy, UT 84070 USA Voice: 801-565-0823, Fax: 801-565-0836, Toll Free: 800-619-3402

**O   R   D   E   R      C   O   N   F   I   R   M   A   T   I   O   N**

Please Print or Save This Page for Your Records.

**Purchaser:**

Thomas F. Foerster p.o.box 993 Eaagle River, WI 54521 USA	Order Number: 202643 ID: dirks1 Date: 06/10/10 at 07:35 AM Order Status
Phone: 715-479-4988 Email: foerstertm@yahoo.com

Payment Type:

Payment by: paypal (Collected: $ )

**Ship To:**

Thomas F. Foerster
p.o.box 993
Eaagle River, WI 54521
USA

Special Instructions:

Cancel any back-ordered item

Shipping NOT indicated on invoice. Shipping charged at Cost plus Insurance when order is shipped

Package will be sent insured. Insurance is valid up to your country’s customs

Cancel any back-ordered item

Shipping NOT indicated on invoice. Shipping charged at Cost plus Insurance when order is shipped

Package will be sent uninsured, and at customer’s own risk. FedEx and UPS will insure your package up to $100 for FREE.

Item#	Item Name	Qty	Unit	Price
AB35G04	AB35G04 Jagdpanther Grill Set (In Stock)	1	$8.05	$8.05
EDU35137	EDU35137 Jagdpanther Detail (In Stock)	1	$9.30	$9.30
AB35G14	AB35G14 Panther G Late Grills (In Stock)	1	$10.75	$10.75
EDU35137	EDU35137 Jagdpanther Detail (In Stock)	1	$9.30	$9.30
			Sub-Total	$37.40
	Shipping: USPS		S/H	$8.95
			Total	$46.35

Thank you for your order!

Minimum $10 Order for shipments in the US & Minimum $20 Order for shipments outside the US (international)

Then I get this Email;

…

	… View Contact

Dear GreatModels Customer,
We are anxious to ship your order; however, we are unable due to a declined credit card or payment not received. Please contact customer service at 1-800-619-3402 Monday-Friday 8:30 a.m. - 4:30 p.m. MST, if you wish to change or update your credit card information so we may ship your order to you.
Please disregard this email if you have already sent payment by mail.
Otherwise, we will attempt to reauthorize your credit card in a few days . Customers outside the United States can call 1-801-565-0836 and we will be happy to direct your call.
If we are unable to receive authorization on your credit card for the purchase within two weeks from the date your order was placed, your order will be cancelled.
Thank You for using GreatModels.com
The Source for All Your Modeling Needs
If you wish to view your order online, please check on our homepage, the link called “Order Status”. You will need your username to access your account.
http://www.GreatModels.com support@greatmodels.com

Then this;

…

	… Add to Contacts
	foerstertm@yahoo.com

Thank you for the Paypal payment. It has been placed in your account. We will ship your order as soon as possible.

support@greatmodels.com
Happy Modeling,
Maria Lowe
GreatModels Webstore, Llc
The Source for All Your Modeling Needs
http://www.GreatModels.com http://www.greatmodels.com/
800-619-3402 USA Toll Free
801-565-0836 Fax

-----Original Message-----
From: sendmail@paypal.com [mailto:sendmail@paypal.com]On Behalf Of foerstertm@yahoo.com
Sent: Thursday, June 10, 2010 7:48 AM
To: Great Models
Subject: Notification of payment received

Jun 10, 2010 06:47:26 PDT
Transaction ID: 4US84226BE355632H

Hello Great Models,
You received a payment of $46.35 USD from thomas foerster (foerstertm@yahoo.com)
Thanks for using PayPal. You can now ship any items. To see all the transaction details, log in to your PayPal account.

It may take a few moments for this transaction to appear in your account.

Seller Protection - Eligible

Tojo72 · June 10, 2010, 10:54am

No I can’t say that I ever had a problem with Greatmodels.Fast prompt service,nice people on the phone.9 years no problems.[Y][Y]

PANZERJAGER · June 10, 2010, 11:10am

Your lucky dude!

It’s every time for me anymore…

But no prob with My Atomic and Sprue Brothers.

PANZERJAGER

EasyMike · June 10, 2010, 11:26am

So why keep trying to order from them?

[:^)]

PANZERJAGER · June 10, 2010, 11:36am

Guess I’m a sucker, I will always give someone another chance…

But I think this is there last chance this time.

Realy a shame.

If the company I work for did business this way we wouldn,t be in business!

Rob_Gronovius · June 10, 2010, 2:16pm

Haven’t had this issue, but often I run into some difficulty when ordering. I still use them to buy something they are closing out and have on clearance, when and if they have the item I want at a price much less than other no-hassle shops.

101stAirborne · June 10, 2010, 2:23pm

Internethobbies.com lots of stuff and some nice prices too. I have never had trouble with them.

ACESES5 · June 10, 2010, 3:24pm

No probluem ordering from them yet sometimes when I go to there site I have probluems with that the site pictures don’t come up.[whstl][ap]

USAFSPOOK · June 10, 2010, 4:05pm

I purchased some Life Color paints a few years back from them, as few places at the time carried them; both bottles arrived dried up–just sludge in the bottom. When I called back to report this, the person I talked to acted as if she could have cared less–there were no more in stock and didn’t know when any more would be in. She said she would back-order them, but I never heard any more. I called a few months later, got the some attitude, so took my lumps and never used them again–the paints as well!! Maybe I’m getting too grouchy, but I did not believe they deserved a second chance. The indifferent attitude by the staff is what burned me up. There are too many others that want our business as well.

Spamicus · June 10, 2010, 4:12pm

I ordered from them once a few years ago. They messed up my order for the shipping amount; claimed it was my fault then refused to refund the balance of what I’d paid them. I ordered something else to get as close to the amount I had on account and let them keep the remaining 50 cents. I haven’t darkened their website since. There are too many good businesses out there to mess around with those who aren’t.[2cnts]

rjkplasticmod · June 10, 2010, 4:22pm

I have ordered from them a few times & never had a problem, but stories like yours are all too common.

Regards, Rick

BeltFed · June 10, 2010, 4:58pm

I’m on the boat with the Great Models boycott. The whole 9/11 sale fiasco coupled with horrible costumer service resulted in a loss of service from me. Spruebrothers all the way!

ted_nichols · June 10, 2010, 5:10pm

I have never had a problem. Last three orders rivaled Sprue Bros. Three days from order to my front door in So.Cal. Their site does all I want it to do and that is to make it easy to give my money away. I know my experience is not going to make what happened to you any better. When someone does good they should be lauded and when they do not, they should be criticized.

New_Hampshire · June 10, 2010, 5:13pm

I have tried ordering from them twice and both times were a disaster. First time I ordered from them I wanted something like 4 or 5 items. 2 weeks went by with no word of them shipping so I check on the website and find they are STILL trying to find 2 of the items. I gave them 2 more weeks and then just clicked the button to have them ship the other two items they DID have…problem was this brought my order total under $10 thus it was automatically canceled. Mind you, the stuff I ordered was not exactly hard to find stuff (I had ordered from them because they had…or rather claimed on their website they had in stock…all 4 items whereas I was looking at two different orders with 2 other companies to get the products I wanted.) I gave them a second chance some months later with different products and had the same exact thing happen to me again. Same exact story as I just told above. So needless to say I will not use them again, which sucks because they seem to be the only place that carries the Caliber 35 1/35 footprint stamps for German, American and British boots.

Brian

macattack80 · June 10, 2010, 5:16pm

I havent had any trouble ordering with them yet. I have heard from others who have used Paypal that their orders were messed up. I just use my credit card. Things seem to work better that way from that company.

PANZERJAGER · June 10, 2010, 8:05pm

Interesting to hear everyone’s experiences here.

Some good & some bad…

Got an Email from GM customer service;

The computer tried to process your order before I had a chance to apply the payment to your account. Everything is fine on your account. The payment has been applied and we are processing your order today.

Please let me know if there is anything else I can assist you with.
Happy Modeling.
Maria Lowe
Great Models Webstore, LLC.
The source for all your modeling needs.
support@greatmodelsinc.com
http://www.greatmodels.com/
Toll free in USA (800) 619-3402
Fax (801)676-0454

So I log in and check my order status to see if they have it fixed…NOPE!!!

Date	ItemID	Item Name	Ordered	Avl	Status
6/10/2010	AB35G04	Jagdpanther Grill Set	1	1	In Stock	$8.05

6/10/2010	AB35G14	Panther G Late Grills	1	1	In Stock	$10.75

6/10/2010	EDU35137	Jagdpanther Detail	1	1	In Stock	$9.30

In Stock Subtotal: $28.10

Your Order Is Currently Being Packed

You Have Requested Shipment

Notice 2 EDU35137 on my original order and now I have one!!!

Item#	Item Name	Qty	Unit	Price
AB35G04	AB35G04 Jagdpanther Grill Set (In Stock)	1	$8.05	$8.05
EDU35137	EDU35137 Jagdpanther Detail (In Stock)	1	$9.30	$9.30
AB35G14	AB35G14 Panther G Late Grills (In Stock)	1	$10.75	$10.75
EDU35137	EDU35137 Jagdpanther Detail (In Stock)	1	$9.30	$9.30
			Sub-Total	$37.40
	Shipping: USPS		S/H	$8.95
			Total	$46.35

I don’t know what to think!

I am usually a patient man, but this is a recurring theme with these people…

PANZERJAGER

_INDY · June 12, 2010, 1:13pm

I’ve always gotten Perfect service from GreatModels. Never a single problem–but like Mac had mentioned, I just used the C.C. and not bothered with PayPal—sounds like they have a glitch there,doesn’t it?

Even so P.J., I suspect they’ll sort the thing right out for you

Someone mentioned Internet Hobbies? I placed an order with them once. …Once. 6 weeks to get my order!No indication givin I would be waiting more than a usual 3-7 days–they did a poor job answering Emails and acted like I was a real problem placing an order with them. Here we are years later and I recommend you avoid them.

New_Hampshire · June 12, 2010, 8:30pm

Heh heh me too. In fact, after I canceled my Great Models order (or rather they canceled after I clicked the “ship what is in stock” button brought the order below the $10 minimum) I then tried buying most of the same products over on Internet Hobbies. Same run around, same end result…they cancel my order. And all I wanted was a darn PE Engine grill for goodness sakes!!!

Brian

PANZERJAGER · June 22, 2010, 4:29pm

Here is the latest email to GM TODAY!

Yup, you guessed it, they shorted me!

MAN THIS IS GETTING OLD!!!

I really hate to have to keep at this but, I just got my order today and it was short (1) EDU35137 as I tried to alert you to!

Let me know what you are going to do…

Tom Foerster

PANZERJAGER · June 23, 2010, 3:18pm

…

	… View Contact
	T om Foerster <foerstertm@yahoo.com>

Actually, I did reply to your e-mail. Here is my reply:

There was only one EDU35137 put in your account because the computer does not let you duplicate an item or an order on the same day. When you put them in as two separate items, it canceled one thinking it was a duplicate.

I have replaced the item, and it is being shipped out today. For future reference, if you want two of one item, make sure you change the quantity, and don’t add another one to the cart. The computer will think it’s a mistake and cancel it.

Please let me know if there is anything else I can assist you with.

Happy Modeling.
Maria Lowe
Great Models Webstore, LLC.
The source for all your modeling needs.
support@greatmodels.com

http://www.greatmodels.com
Toll free in USA (800) 619-3402
Fax (801)676-0454)