Good experience with Ryefield Model aftermarket customer service

General Discussion General Modeling Discussion
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I while back I purchased a M4 Sherman 76mm M1A2 Metal Barrel w/ Muzzle Brake for a build I was working on from Ryefield Model via HobbyLinc. When I assembled the 3D printed muzzle break to the aluminum barrel, I tapped on it with a plastic mallet to seat it more firmly. Unbeknownst to me 3D printed parts can be quite brittle and is shattered into so many pieces I couldn’t glue them back together (even if I could have found them all).

I found an email on the box that gave me an after sales contact email so I sent one thinking “it can’t hurt” but not really expecting any thing back.

The next day I got a reply from Ryefield asking for my mailing address and they would send me a new muzzle break (that I broke) via FedEx or DHL that week. I received a package via FedEx with not only a replacement muzzle brake, but TWO replacements.

Very happy with the great customer service from Ryefield.

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That’s very good customer service.
I remember about 15 years ago people were having a really hard time contacting Dragon models customer service,you had to receive a ticket and wait for a reply from them if you needed any replacement parts plus proof of purchase.
Most people had to wait months and some didn’t even get a reply.
Dragon care what a joke :rofl:

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