Hi all.
I bought the Eduard P-39Q recently, and it did not come with a clear parts sprue. I sent an email to to the info email address on Eduard’s site, and have not gotten any answer in 3 days. I tried Stevens International (listed on the Eduard site as their US distributor) and they can’t help.
so… HELP! This kit is useless without the clear sprue, its so nice it would be a waste if it was unbuildable.
Anyone know how I can get parts from Eduard?
Thanks!
Mark
Good luck. I bought their Spitfire Mk.22 kit & it had severely warped fuselage halves. My efforts to get a replacement were in vain. Usually nice kits, but customer service is not one of their strong points.
Regards, Rick
I have only had good luck with Eduard parts replacement. I was missing clear parts, and a cowl from the I-16 Royal Class kit and I sent an e-mail to department@eduard.com and didn’t hear anything back so after about 3-4 days I e-mailed them again and got an e-mail saying that my parts had been mailed the previous day. I had them about 5 days later. I have also asked several questions about future releases and gotten prompt replies. The person I always contact is Martin Finger at the above address.
Rick
I was just looking at the photo etched fret in my brand new Bf 110E and the antennas on the lower, rear fuselage are malformed. Actually, they just look bent but that’s they way I received them.
I forwarded pictures of it to the email address you mentioned, Rick. I hope they come through.
Mark, I might have a set a the house I will check and see
Thad
That would be too cool! Let me know…
Thanks!!!
Well, it has been a week since I emailed the folks at Eduard about the missing parts (at numerous email addresses), and have not received the tiniest peep of a response. Not even an automated 'we got your email" message. 
Overwhelming silence.
Not very impressive.
Mark
Mark,
I’m sad to say I dont have the clear parts you are looking for. I went into the shop found two of the kits and yup you guessed it no clear parts to be found.
Thad
Thanks for checking, Thad.
Was just about to send you a PM… I asked Accurate Miniatures if I could get the parts from them, as they are now selling this kit, and the parts showed up in the mail … today!
Accurate Miniatures is easily my favorite manufacturer nowadays!!! 
John at Accurate Miniatures is a good guy, It didnt even cross my mind he is doing that kit.
I’m glad it worked out.
later thad
I have worked with Brandie at Accurate Miniatures and have had nothing but WONDERFUL customer service! They definately take it very seriously.
Update: I got an email from Eduard asking for an address to send the replacement parts to. That’s really good news! Maybe they’ll send the whole fret…
Anyway, I appreciate them coming through.
Update…
Just got a reply on my email to Eduard… They are sending me a clear sprue via air mail at no charge… A little slow, but excellent service!!!
Thanks all for your help. Anyone need a clear sprue for a P-39Q now? I HAVE AN EXTRA! [:D]
Mark
I just wanted to let everyone know that I just received a whole new PE set from Eduard for my Bf 110! Not only did they give me the fret with the damaged part, but the extra part with the radiator screens too.
I’m really impressed with the way they handled my problem. Of course it took a few weeks, but they stepped up to the plate and I really appreciate it.
Now I think that the folks at Eduard are harrassing me.
I just received ANOTHER copy of the clear sprue, air mail!!!
Not complaining, this is great service, but now I have THREE of these. LOL
Mark