I subscribed to the thread, and Kendra posted a test into it. I received an email notification. Please make sure that notifications aren’t possibly getting swept up by your SPAM filter or your email client isn’t routing it to a Junk folder.
Nope, no notifications. Not going to spam or anything else. At this point not sure I want them. I’ll get years of backlog if they come back and I’ll have well over a 1000 dumped on me in one day.
It would help me keep up with GS’s and such.
Same here, not going to spam. And I agree about the potential glut of stuck messages. This is a valid concern because the email issues have been an ongoing problem. On a previous stoppage the gates suddenly opened and I received hundreds of emails over the course of a day. And with that stoppage, it was only over several months. Currently, I have not received emails for over three years now. What is stuck behind the wall has to be in the thousands.
Nothing anywhere, spam , inbox, nothing. Same as back in April - I checked all mail folders - nothing. Haven’t received notifications since then… Also not able to PM you So I hope you see this Or get a notification.
so I went back to the last emails I received notifications on - March, April. I had a big thread and pic and discussion on this. I use gmail for this account And all of a sudden emails were showing as being flagged as spam, but were not going to my spam but going to my inbox. BUT, I was not receiving notifications. Like they are in Google/ Gmail no man’s land… Again, I have gone back to the original source email of the last thread I had been receiving and will try to post it here - try - I am traveling and on an iPad and the keyboard commands I am not familiar with and it act differently to be able to copy and paste a pic, somit may not show. If not I will update when I get home. If one looks in the email source, it seems to me [ but i am not a coder ], thatbthe finescale server is not approved list or is not playing nice with gmail… Look like finescale is not a permitted sender - ???
so it seems Finescale is having more that just email notificatios issues… or maybe i have the wrong number? Having never heard form anyone, i called this AM the 262 phone number that Christine had given me awhile back and tried to get Kendra Bell. I followed the voice prompts and entered “Bell” and the system said, “Transferring to Kendra Bell”.
I then got Kevin (his cell phone) in Cumberland Md. He apparently works for Franks Magazine and did not know who kenda is. I then called back on the 877 no. and held for C/S. They gave a 800 no. for Trade Sales and Credit. However no one ppicked up. Just a Covid voicemail that we’re all working from home. I then called backk again and tried for Kendra again.
Never got her, but i talked to Kevin and he is doing well and still has no idea who Kendra is…
Im almost ready to give up
Kalmbach HQ phone number is 262-796-8776. As I have stated in the past, we have more duties than trying to fix the Forum: stories to edit, videos to shoot, a magazine to publish, and much more. The coding for the Forum falls to an outside contractor that has all of the information from the error reporting threads. Beyond factilitating the transfer of information and lending an ear, the editorial team has limited ability to correct errors in the code. And this error seems to affect certain people, and how they’re affected seems different.
I can sympathize with your frustration, because I share it. I want everything to work perfectly, but Kalmbach decides where to focus its resources, and right now, the Forum is not its primary concern–replatforming websites is.
And yes, in most cases, we’re in the office three times a week and otherwise working from home. However, calling Kendra would not solve your problems; she would forward you to me.
If you have any other questions or concerns regarding this, please don’t hesitate to email me at tkidwell@kalmbach.com.
Yes, that 262 no. is the one i called. I was directed to call back and leave a message. which i did. One with Trade Sales and Credit Dept., as directed, and one on your line. Thanks for the follow up.
Ill leave this alone then.
Hi William,
I did get a transcription of the voicemail that you left for me. I can’t say I have insight on the issue of getting emails for the forum, but if you have other questions, perhaps this email would be a better way to reach me: kbell@kalmbach.com
Best,
Kendra
tks.
Theres nothing more I can add. I’ve posted about all the help I can provide and the power is not in my hands to fix this. I’m pretty sure it’s a matter of Domain Permissions.
I’ve been told I would get some guidance from others more than once - and nothing. And as Tim Mentioned, here and elsewhere, email notifications are not a priority. Knowing That I am not alone here only makes it worse.
I surrender.
But, i am getting email survey. Never seen one of these before.
Maybe notifications are back on?
I gave up years ago my friend.